Why are IT Support Services Important in 2022?




You wouldn’t open a call centre without hiring representatives to monitor your phones, and you wouldn’t buy a car without at least taking it for just one test drive. So why would you invest in the latest digital assets and IT infrastructure, and not hire a digital caretaker to take care of it all?

There is no denying modern businesses need access to practical, innovative technology. In this day and age, large and small businesses alike are increasingly reliant on their digital assets and IT infrastructure to get ahead. That’s why even in 2022, both remote and in-house IT support technicians, engineers and consultants continue to be an enduring sight within the day-to-day operations of businesses and organisations. In a nutshell, IT support is an essential slice of your operational pizza regardless of the size, age or niche of your organisation. But first, what is IT support?

What is an IT support service?

It’s very rare these days to find a business or organisation that aren’t utilising at least one computer or business phone within their day-to-day operations. With the ever-changing digital landscape evolving rapidly, it can be difficult to keep up with the latest updates and technologies while also monitoring your systems and networks for any potential issues. An IT support service is essentially a digital caretaker. You may be after support to complement your existing team or looking to outsource the management of your tech completely. Either way, your IT professionals will be able to nurture growth within your company and boost productivity through a number of proactive solutions and digital services.

Why is IT support important?

In 2022, employing the assistance of an IT support company within your day-to-day operations continues to be of the utmost importance for any business for a number of reasons, the top three of course being the services they can deliver to small and large organisations alike.

Data management

While the management of your data may seem like a simple task, the reality is using Dropbox or Google Drive to ‘back up’ your files just doesn’t really cut it these days. From scheduling fully automated offsite backups to wrapping your head around the cloud, there’s a real art form to efficient, practical data management and it can take years of experience to truly master. Your IT support company will be able to store your data in a secure, stable environment that is easily accessible to you and your team. Without the guidance of a professional tech expert, you could run the risk of storing your data in a vulnerable location or even giving access to someone without the proper clearance.

Cyber security

These days, even the smallest businesses can be targets of cyber crime. Do you have proper anti-virus and malware protection installed within your network? Are your staff fully clued up on the latest phishing scams? If not, you run the risk of data theft or any other number of cyber attacks. Your IT support team will be able to properly defend your digital assets and IT infrastructure, cementing business continuity within your operations by ensuring your system is safeguarded and secure.

Unified communications 

Communication within any organisation is paramount. Ensuring your business stays ahead of the communitive tech curve was already important, but with the imminent ISDN and PSTN switch off on the horizon there’s never been a more crucial time to ensure you and your employees are taking full advantage of the innovative technology available. Your IT support company will be able to implement the most up-to-date technologies, such as the latest addition to telephony technology VoIP, or voice over internet protocol.

What should I look for in great IT support?

If you’re considering employing the assistance of an IT support company, there are specific qualities and services you need to look out for:

  • Responsive – Your IT support company should be on the ball. Look for a team that gives you a guaranteed, proven response time as well as an account manager who will act as a point of contact for you and your employees. The real beauty of a professional, responsive IT support company of course if being able to speak with anyone about your issue knowing it will be resolved efficiently and to a high standard. Responsiveness is key.
  • Cost-effective – A professional IT management company will tailor their packages to the needs of you and your business. Watch out for overselling as well as complicated jargon.
  • Experience – Your IT support company should have plenty of combined industry experience and expertise. They should also have previous experience dealing with your digital assets and IT infrastructure. For example, if your network is primarily Microsoft then you should choose an IT support service that specialises in Microsoft products.

How do I find IT support?

As with most things in this day and age, finding the perfect IT support for your business or organisation starts with a single click on your favourite engine. If you were looking for IT Support in Bristol, for example, you might try ‘IT Support Bristol’ or ‘Tech Support Near Me’. Once you’ve found a few local support services, it should be easy enough to narrow down your choices by going through the digital solutions they offer and finding a service that aligns with your own values.


In this day and age, it’s very rare for a business to not have at least one piece of IT infrastructure, even if it’s just a computer or business phone. As the digital landscape rapidly evolves, many businesses find it difficult to keep up with the latest updates and technologies. That’s where a professional IT support company comes in.

If you wouldn’t buy a home without going for a look first, it makes little sense to invest in the latest digital assets and IT infrastructure without hiring somewhat of a digital caretaker. Your IT support company will be able to prioritise growth within your business and work to boost productivity through an innovative approach tailored to the needs of you and your team.

About the author, Declan Yin

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